Shipping policy
Shipping Policy
Processing Times All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Domestic Shipping (Australia) We ship Australia-wide via Australia Post. Estimated delivery times once dispatched:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Shipping rates are calculated at checkout based on your location and order weight.
International Shipping At this time, we do not ship internationally. If you are located outside of Australia, please contact us at [your contact email] before placing an order.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with your tracking number.
Undeliverable Packages If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for any re-shipping costs. Elite TCC is not responsible for packages lost due to incorrect address details.
Damaged in Transit If your order arrives damaged, please contact us within 48 hours of delivery at EliteTCC@outlook.com with your order number and photos. We will work with the carrier to resolve the issue.
Delays Elite TCC is not responsible for delays caused by the carrier, customs, or circumstances outside of our control (e.g. natural disasters, public holidays, peak periods).
By placing an order with Elite TCC, you agree to this Shipping Policy.
For enquiries, contact us at EliteTCC@outlook.com
Things to fill in before saving:
- Carrier name Australia Post
- International shipping – no
- Contact email – EliteTCC@outlook.com